News:
October 17, 2024
The Chief Executive Officer (CEO) of the Driver and Vehicle Licensing Authority (DVLA) Kwasi Agyeman Busia has said digitalisation is what has transformed his outfit that earns him commendation from Members of Parliament when he accompanied the Transport Minister to the public hearing of the Government Assurance Committee meeting.
According to him he is humbled by the commendation given saying when he assumed office in 2017 a lot of problems were associated with the DVLA.
“Transparency International called us the most corrupt institution in the country, we went about our business and came up with a strategic plan and figured out what we had to do to uplift DVLA and take us out of that notorious list of most corrupt”
In an interview he pointed out that, they came out with people process and technology which is the foundational principles of our strategic plan. It means wherever there were manual processes where goro boyism was prevalent, where people went to rooms close doors and had to lose money here and there, they use digitisation to shorten the whole process from 21 steps to 5 steps, before long we started seeing results.
“We removed a lot of the human interaction out of the process. It was with this kind of initiatives that we did not lay off people but had to transform them by changing the culture. And this is not only drivers Licensing, we started training our personnel making them better than we found them”, he added.
Kwaku Sakyi-Danso/Ghanamps.com