August 25, 2017
The Parliamentary Training Institute (PTI) of Ghana’s Parliament has officially begun building the capacity of Public sector workers to enhance their competence and productivity levels.

Over thirty (30) individuals selected from thirteen (13) public institutions including Parliament, the Ghana Revenue Authority (GRA), Ministries, thesecurity services among others benefited from the first exercise which focuses on customer service.

Addressing participants during the opening ceremony, Head of the Civil Service, Nana Kwasi Agyekum-Dwamenare minded workers in the public sector that they are rendering service on behalf of the general public and must do so with integrity without circumventing the rules of engagement.

“It is imperative for those working in the public service to appreciate the fact that they are rendering service to the public and must do so with integrity” he said.

According to him the populace needs satisfaction from public servants in the performance of their work at all times hence the need for them to always aspire for the good of the public.

He detest the phenomena where public servants demands bribes before they perform their lawful duties.

Nana Agyekum-Dwamena who was the Guest speakerat the inaugural event described lateness as a bad customer service that must be eschewed by public sector workers.

He urged beneficiaries to take issues of customer service seriously whiles challenging them to leave the three day training as change agents at wherever they found themselves.

Acting Director of the Parliamentary Training Institute, Gloria Sarku Kumawu said the training seeks to highlight the importance of customer service and care and imbue beneficiaries with the ability to think customer centric at all times.

It also seeks to equip trainees to align behaviours to organizational expectations relating to customer service and develop understanding on the subject matter.

The course is expected to help eliminate barriers, provide structured approach to customer service and provide means of measuring results based on service levels.

By Christian Kpesese/