March 28, 2019
Minister of Aviation, Joseph Kofi Adda has assured Parliament that his Ministry would intensify engagement with the board of airlines to address all concerns relating to effective services delivery to customer satisfaction.

According to the Aviation Minister he is counting on the support of Members of Parliament in this regard.
He further told the House, the Ministry and its agencies are striving to ensure that passengers traveling to and from Ghana enjoy the best treatment during their travelling experience.

He was responding to the Member of Parliament for North Tongu, Samuel Okudzeto who wanted to know measures in place to ensure service delivery and customers’ satisfaction for passengers flying commercial international airlines on the Ghana- Europe and Ghana –America routes.

He added that the Ministry and its agencies have instituted regular meetings with the board of airlines, the apex body for all airlines operators in the country to discuss topical issues in the sector and we have had periodic breakfast meetings and it has been fruitful and made significant impact in addressing issues related to the sector,.

“Mr. Speaker, the Ministry, through the Ghana Civil Aviation Authority (GCAA), has developed consumer protection guidelines and directives after exhaustive stakeholder consultations.  These directives generally seeks to address issues concerning passengers’ right service provider obligations (Airline and Airport Operators)”.

Kwaku Sakyi-Danso/